Luxfer Magtech

Account Representative

Sales and Marketing - Cincinnati, OH - Full Time

 
JOB DESCRIPTION

POSITION TITLE: Account Representative                                                  FLSA STATUS: Non-Exempt/Hourly

COMPENSATION: Base Pay $24-$26 per hour + Bonus Incentive             LOCATION: Cincinnati, Ohio

ABOUT LUXFER:
Luxfer Holdings PLC is a manufacturer of sustainable transportation solutions and life-saving medical and emergency response equipment. With a reputation for innovation, Luxfer has pioneered the applications of magnesium, zirconium, and aluminum in the healthcare, transportation, emergency response, defense, and aerospace markets. We have a global presence, with manufacturing facilities in 4 countries and over 1,200 employees worldwide.

We invite you to learn more about us at www.luxfer.com and read on for a further description of the role.

PRIMARY RESPONSIBILITIES: 
Responsible for the management of sales and relationships with select customers. An Account Representative maintains the company's existing relationships with a client or group of clients, so that they will continue using the company for business. An Account Representative will process the incoming Sales orders, credit cards, and paperwork needed for shipments.

ESSENTIAL FUNCTIONS:
  • Collaborate with sales team to identify and grow opportunities.
  • Reliable knowledge of Key Performance Indicators (KPI)
    • Monthly sales/new customers
    • Monthly new leads/prospects
    • Number of Shipments per Month
    • On-time delivery
    • Customer response time
  • Become familiar with customer accounts.
  • Assist with challenging client requests or issue escalations as needed.
  • Review and enter customer purchase orders; Communicate with Operations regarding lead time; Provide formal order acknowledgement to customers.
  • Ensure all documents relating to customer orders are saved digitally and filed according to customer name, order month and purchase order number; Forward all related customer order documents to Operations.
  • Process customer credit card payments: Communicate with Accounting regarding customer payments as needed.
  • Maintain on-time delivery performance records as well as customer complaint log.
  • Prepare daily reports of scheduled outbound customer shipments; Prepare weekly reports of open orders.
  • Support the Sales Manager as needed; Provide coverage in the Sales Manager’s absence.

QUALIFICATIONS AND REQUIREMENTS:
  • 1+ years of Customer Service | Sales experience (Internship/co-op considered)
  • Knowledge with CRM software (e.g., Salesforce)
  • Exceptional communication skills, both verbal and written
  • Strong time management and organization skills
  • Strong people skills
  • Attention to detail.
  • Ability to effectively participate in cross functional teams.

BENEFITS:
  • Medical, Vision, Dental *Start on the 1st day of the following month after being hired*
  • 401k with Company match of up to 6%!
  • 12 Company Paid Holidays
  • Additional PTO
  • Luxfer Group (NYSE: LXFR)

We are committed to a safe, drug-free work environment and pre-employment drug screening, physical and background checks are required prior to starting.

This position requires access to our export-controlled commodities, technical data, technology, and services. These items are restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens, Lawful Permanent Residents of the U.S., and properly licensed foreign persons. Therefore, employment is contingent on compliance with ITAR regulations and successfully obtaining and maintaining the necessary export authorization license from the U.S. Department of Commerce’s Bureau of Industry and Security, U.S. Department of State’s Office of Defense Trade Controls, or other applicable government agency. Candidates must be authorized to work in the US.

Luxfer is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Women, minorities, and veterans are encouraged to apply.​

 
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